Customer Support
Call: +91 9844593483

Buyer FAQ

FREQUENTLY ASKED QUESTIONS (FAQs)

What are the contact points for return and customer care?

Answer: For returns please mail us on returns@mubarakdeals.com or call us on 9966408979
For other customer care issues please drop us a mail on care@mubarakdeals.com or call us on 9844593483

How do I place my orders?

Answer: Simply go to www.mubarakdeals.com, search & select the product, add into your cart and Buy it. While buying please give your details as required by site and confirm.

I have placed my order. What next?

Answer: Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS. You can then TRACK ORDER by logging into your mubarakdeals.com Account’s MY ORDERS section.

How do I know my order is confirmed?

Answer: Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also check the current status of your order please log into your account on mubarakdeals.com and go to MY ORDER section.

What is order verification? Why is it required?

Answer: Order verification is done by mubarakdeals.com for all cash on delivery orders. It is a backend process to ensure authenticity of the order placed and to make sure there is no inconvenience caused to the customer.

Why have I not received my order yet?

Answer: Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you and E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.

How do I check the status of my order?  

Answer: Visit the MY ORDERS page in your My Account and click on TRACK ORDER to get real time status of your order.

Why have I not received my order yet?

Answer: Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you and E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.

What does the different order status mean?

Answer:
Confirmed:  Your order has been successfully placed.
Verified:  You payment mode and delivery details have been verified.
Processing:  We have received your order and we have forwarded to the seller.
Packed:  Order has been packed by the seller and ready to be picked up by the courier partner.
Shipped:  You order has been dispatched and is on its way to you.
Delivered:  Your order has been delivered to the delivery address successfully.

What is the difference between shipping and delivery?

Answer: Shipping refers to packing and dispatching of your order. While placing an order, you will find a shipping timeline on the products displayed on the website (e.g. dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.    

What do I do if I get wrong update messages from Courier Company?

Answer: To know the current status of your order please log into your account on mubarakdeals.com and go to MY ORDER section. Click on View Tracking History next to the order that you wish to track. You can also track your order through our below courier partners.

Why is the tracking information missing on the courier partner's website?

Answer: Tracking information may not be available due to technical issues because of which tracking information is not updated on our or the courier services company's website.

I checked the status of my order on courier website but the status is wrong. What do I do now?

Answer: If your order is within the promised delivery date then we request you to wait till it is delivered. To know the current status of your order please log into your account on mubarakdeals.com and go to MY ORDER section.
Click on View Tracking History next to the order that you wish to track.

Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?

Answer: For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.

Why did I receive a partial order?

Answer: We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately. Do not worry; your order is on its way to you!

The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfill your order, we will refund you the full payment made towards that particular product, at the earliest.

ABOUT MUBARAKDEALS

Online Modest Fashion & Halal Products Shopping India
Every Country, Every Age group or Every Religion, Everyone has a distinctive fashion sense when it comes to the way they want to look. So are the people who follow the religion of Islam in India. There are numerous varieties of Muslim fashion products available in traditional Brick & Mortar stores, Believe me finding them is hard though !! But when we tried to find these products online, we found very limited products available to search from Lacs of other products posted on any reputed sites. Even if some products are found, many out of them don't have Islamic essence in it. There is a gap here where a small bridge or Platform can be built which can link a lot of small traders, Whole sellers and Manufacturers of Muslim fashion products to sell their products to the Vast Muslim Population in India. That is when we thought WE SHOULD BE BUILDING A SITE THAT CATERS THE FASHION NEEDS OF THE PEOPLE WHO FOLLOW THE RELIGION OF ISLAM, THE MUSLIMS !!


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