FREQUENTLY ASKED QUESTIONS (FAQs)
What are the contact points for return and customer care?
Answer: For returns please mail us on info@mubarakdeals.com with a Subject line RETURN - Order ID or WhatsApp us on 9885530006
How do I place my orders?
Answer:
Simply go to www.mubarakdeals.com, search & select the product, add
into your cart and Buy it. While buying please give your details as
required by site and confirm.
I have placed my order. What next?
Answer:
Sit back and relax! Once your order is confirmed, we will share the
order id and tracking details via E-mail/SMS. You can then TRACK ORDER
by logging into your mubarakdeals.com Account’s MY ORDERS section.
How do I know my order is confirmed?
Answer:
Once your order is confirmed and processed, you will receive a shipment
notification via E-mail/SMS advising you on the estimated date of
delivery. You can also check the current status of your order please log
into your account on mubarakdeals.com and go to MY ORDER section.
What is order verification? Why is it required?
Answer:
Order verification is done by mubarakdeals.com for all cash on delivery
orders. It is a backend process to ensure authenticity of the order
placed and to make sure there is no inconvenience caused to the
customer.
Why have I not received my order yet?
Answer:
Due to unforeseen circumstances, it is possible that your order might
get delayed. We will send you and E-mail/SMS informing you about the
delay along with the new expected delivery date. Visit the MY ORDERS
page in your account and click on TRACK ORDER to get real time status of
your order.
How do I check the status of my order?
Answer: Visit the MY ORDERS page in your My Account and click on TRACK ORDER to get real time status of your order.
Why have I not received my order yet?
Answer:
Due to unforeseen circumstances, it is possible that your order might
get delayed. We will send you and E-mail/SMS informing you about the
delay along with the new expected delivery date. Visit the MY ORDERS
page in your account and click on TRACK ORDER to get real time status of
your order.
What does the different order status mean?
Answer:
Confirmed: Your order has been successfully placed.
Verified: You payment mode and delivery details have been verified.
Processing: We have received your order and we have forwarded to the seller.
Packed: Order has been packed by the seller and ready to be picked up by the courier partner.
Shipped: You order has been dispatched and is on its way to you.
Delivered: Your order has been delivered to the delivery address successfully.
What is the difference between shipping and delivery?
Answer:
Shipping refers to packing and dispatching of your order. While placing
an order, you will find a shipping timeline on the products displayed
on the website (e.g. dispatched within 5 days). This refers to the
number of working days it will take to dispatch the product from our
end. The delivery may take 1-3 days depending on the address specified
for the order.
What do I do if I get wrong update messages from Courier Company?
Answer:
To know the current status of your order please log into your account
on mubarakdeals.com and go to MY ORDER section. Click on View Tracking
History next to the order that you wish to track. You can also track
your order through our below courier partners.
Why is the tracking information missing on the courier partner's website?
Answer:
Tracking information may not be available due to technical issues
because of which tracking information is not updated on our or the
courier services company's website.
I checked the status of my order on courier website but the status is wrong. What do I do now?
Answer:
If your order is within the promised delivery date then we request you
to wait till it is delivered. To know the current status of your order
please log into your account on mubarakdeals.com and go to MY ORDER
section.
Click on View Tracking History next to the order that you wish to track.
Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?
Answer:
For a smooth delivery of your orders, we have tied up with a number of
trustworthy delivery partners. Once your order is dispatched, you will
be informed about the shipping details via E-mail/SMS. Unfortunately, we
do not offer the option to choose your preferred delivery partner.
However, we will inform you when such services are rolled out in future.
Why did I receive a partial order?
Answer:
We are sorry you had to experience this but please check if your order
contains items with different delivery time. Items with different
delivery times are shipped to you separately. Do not worry; your order
is on its way to you!
The expected date and time of delivery will
be communicated to you before the dispatch of your order. Under rare
circumstances, if we are unable to fulfill your order, we will refund
you the full payment made towards that particular product, at the
earliest.
How can I find out if mubarakdeals.com delivers to my location?
Answer:
You can find out if mubarakdeals.com delivers to your location by using
the courier serviceability tool located on the right side of the
product on all product pages. Mubarakdeals.com keeps updating the list
of serviceable Pin Codes. So, if delivery option is not available right
now, please come back to see if this has changed.
How do I place a return request on mubarakdeals.com?
Answer:
In case you have received a defective, damaged, or a 'not-as-described'
product by the seller or if you are not happy with the quality of the
product or issue with fitting of the product, you can call or drop in a
mail within 3 days from delivery of your product. Once you inform us
about your decision to return the product, we will inform you the mode
of return. Wherever we have re-pick up facility we will arrange to pick
up, wherever we don’t have, upon e-mail confirmation to you, you have to
courier the product on your own through a reputed courier company. You
have to return the unused product along with its tags & original
packaging with all the items included with the product within 7 days of
from the date of confirming the return. The product has to be sent to
the address of the seller from whom you have received an invoice.
Address along with the contact details is available in the purchase
invoice. To check your return status please login to your account or
send us the mail with your order ID to returns@mubarakdeals.com, or call
us on 0987689987
How do I place a cancellation request on mubarakdeals.com?
Answer: If you wish to cancel your order, please follow these steps:
Create a cancellation request online.
Click on the Cancel link against your order in the MY ORDERS section in My Account.
Choose cancellation option and fill in the required details.
Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
Cancellation
requests can be raised at any time before the shipping of the order.
Once the order is cancelled, we will refund any prepaid amount as per
our Return Policy.
I have returned the product, how would I get the refund?
Answer:
In case of return of your purchases, we will reimburse in the form
credit note into your mubarakdeals.com account or will be issuing
voucher within 7 days of seller confirming the receipt of product back.
Please note that we do not refund in any other cash or credit forms.
I want to exchange the purchases I have made, how do I do?
Answer:
We don’t exchange your purchases instead; you can return your purchases
as per our return policy get the credit in your account of
mubarakdeals.com and again buy whatever product you want.
How long will it take me to receive the refund for my return in my account?
Answer: It will take around 7 days from the date our seller confirms the receipt of return products.
How long will it take me to receive the refund after I cancel the order?
Answer:
We take anywhere between 7-15 days to complete your refund request. The
refund amount will be credited to the same account from where payment
was made.
What should I do if I find my package opened or tampered with upon delivery?
Answer:
Mubarakdeals.com believes in making your shopping experience perfect.
However, if you receive an open or a tampered package, please do not
accept it. Report it to us on returns@mubarakdeals.com and place a
return request from your account. We will look at it immediately and get
back to you.
If I receive a physically damaged product, can I get it replaced?
Answer:
Delivery is usually safe, but, if you receive a damaged product you can
return it. To avoid any hassle, go through the following steps:
1. on delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.
2. If you are concerned, don't open the product yourself. Call the mubarakdeals.com customer care for further assistance.
If I receive a wrong product, can I get it replaced?
Answer:
We take utmost care to ensure customer satisfaction. Unfortunately, if
you receive a wrong product please raise a return request or get in
touch with us. We don’t have replacement or exchange facility. You have
to return your product and again buy the same item if available on our
site.
Do I have to pay any shipping and delivery charges?
Answer:
Shipping and Delivery charges are particular to a product and have been
mentioned on each product page. The charges will vary depending on your
location. Many products on mubarakdeals.com, we have free shipping
offers.
Can I cancel my order if delivery is taking too much time?
Answer:
Yes, you may cancel your order if the order has not been shipped yet.
To cancel your order goes to My Orders in your account section.
Why was my order cancelled by mubarakdeals.com?
Answer:
We regret the inconvenience caused due to order cancellation. Your
order may have been cancelled due to any of the following reasons:
• If product is out of stock or is discontinued
• Inaccuracies or errors in pricing information
We
will inform you about the cancellation of your order and share details
if partial order or whole is cancelled. We will contact you if any
additional information is required to accept your order.
I want to sell my products on Mubarak deals. Who do I get in touch with?
We
welcome you to join our Mubarak deals family as a seller. You need to
fill a form and within few hours you can start selling your products on
Mubarakdeals.com. Go to seller section and register yourself. Our
executive will call you soon.
How do I give a review about my purchase on Mubarak deals?
Answer:
We encourage our customers to share their shopping experience with
larger audience by writing Reviews. On every product page you will find a
review section where you can write a review, upload videos and images
of the product. Reviews can fetch you badges and likes of other
customers who found it useful.
How to write Customer-Friendly Reviews?
Answer:
When you write a review, it helps other customers to make a decision of
purchase. Please keep a note of below points while writing a review:
•
Product Centrality: Concentrate only on product feedback and DO NOT
include service or seller feedback. Reviews with such content will NOT
BE made live
• Simple language: Keep the language simple, light and in your own words
• Be crisp: If the details run long, break the review into readable short paragraphs and bullets
• No profanity: Profanity, copyrighted comments or any copied content must be avoided
•
Share your experience: Explain what you liked and disliked about the
product. The most helpful reviews are the ones that help readers know
exactly what to expect
• Pros & cons: Select or add appropriate pros & cons to give a quick summary of your review to the reader
• Best usage: Mention best uses of the product and why should one buy it
Can I use mubarakdeals.com to send gifts to others?
Answer:
Gift wrapping can be done upon paying minimal charge at the time of
purchase. Please note this option is not available for all items.
What payment methods can I use to pay for a gift order?
Answer: Payment modes are the same in case of gifting as in any other purchase.
Who can return the gift?
Answer: Return of a gift can be done as per normal product return process which can be done by you.
Can I modify my delivery address?
Answer:
House no., building no, & street number can be modified. However,
you cannot change delivery pin code. These changes are only possible
before the order is dispatched from our side.
Can I open and check the contents of my package before accepting delivery?
Answer:
Currently this feature is not available. You can open the product only
once you have made the full payment to the delivery executive in case of
cash on delivery orders.
However, if for some reason you are not
satisfied with the product you can initiate a refund or replacement
without any hassle by going to MY ORDER section of your account and
clicking on CANCEL/RETURN or REPLACE. Rest assured your money will be
secured under TRUST PAY policy under which you can return/replace your
order* within 7 days of delivery of your order and your money will be
refunded back to you.
Are in-transit products insured?
Answer:
All in-transit items are insured. Incase on opening the item if you
feel that the item is damaged you can initiate a Return or Replacement
anytime within 7 days of receiving your order. Be rest assured, your
items* are covered.
What is the difference between dispatch and delivery?
Answer: Dispatch refers to packing and shipping of your order. This means that the order is on its way to your delivery address.
Delivery
date is the date on which your order will be delivered to the delivery
address mentioned by you while placing the order.
What should I do if I find my package opened or tampered with upon delivery?
Answer:
If you receive an open or a tampered package, please do not accept it.
Report this concern by clicking on Return/Replace option in your MY
ORDERS section anytime within 7 days of your order delivery. Be rest
assured your order* will be covered under Trust Pay Policy. We will
ensure that your concern is resolved to your satisfaction.
Why did I receive a partial order?
Answer:
Different Items in one order might be dispatched to you separately.
This could be because different items in your order are sold by
different sellers.
Tracking details of each item in your order will be sent you through SMS/e-mail as and when that item is dispatched.
If
you received your order package and one of the items is missing from
it, go to MY ORDER section and see if your missing item is under another
sub order id. If it is, click View Tracking History next to the order
to find its delivery date.
How can I find out if Mubarak deals delivers to my location?
Answer:
You can find out if Mubarak deals deliver a particular product to your
location by simply going on the product page and entering the area of
pin code of the delivery destination in the space provided right
alongside the product picture and click on verify. It is possible that a
particular seller does not delivery to your location but we will
automatically show the seller that delivers to your location as soon as
you enter the area pin code.
What if the order is not delivered as per promised date?
Answer:
To know the current status of your order please log into your account
on mubarakdeals.com and go to MY ORDER section. Click on View Tracking
History next to the order that you wish to track. You can also contact
our courier partners on the below numbers to check the current status.
If
for some unforeseen reasons your order is not delivered as per promised
date we will send you the revised delivery date through email.
Do you ship internationally?
Answer:
Unfortunately, we do not deliver products internationally at this point
in time. However, you can place your orders to India from any part of
the world.
Note: The above systems and procedures are
indicative only and any part of it of fully can be changed at any given
time without prior notice.
For further clarification on returns,
please write to us on returns@mubarakdeals.com or call us on 9966408979.
For other customer care queries please do call us at 9885530006 or drop
a mail on care@mubarakdeals.com.