Return and Refund Policy for

At, we hold your satisfaction in the highest regard. We understand that each purchase made on our platform is significant, and we are committed to ensuring a seamless and rewarding shopping experience. However, in the event that you are not entirely pleased with your purchase, we offer a straightforward return and refund policy.

Return Options:

Our return policy encompasses the following options:

1.    Exchange: You have the option to exchange the product you have purchased for an alternative item.

2.    Replacement: If you receive a product that is damaged, defective, or does not match the description, we provide a replacement service to ensure you receive the product you expected.

3.    Refund: In rare cases where a replacement is also damaged, defective, or not as described, we offer a full refund credited to your account.

Please note that the eligibility for returns and the applicable return period vary based on the product category.

Return Period after Delivery:

      Clothing, Electronics & Home Decor: You can initiate a return within 7 days after the delivery date if the product is defective, damaged, or not as described.

      Personal Care, Perfumes, Accessories, Jewelry & Cosmetics: Regrettably, due to hygiene and safety considerations, we do not accept returns for these categories.

Return Process:

If you receive a damaged or defective product or one that does not match the description, you can initiate a return by following these steps:

1.    Send an email to, including:

a.     Your full name

b.    Order number

c.     Details of the items you wish to return/exchange

d.    The reason for the return/exchange

e.    Clear product images indicating the issue

2.    Ensure that you send this email within the applicable Returns Policy period.

Refund Process:

For products eligible for a refund, the payment will be credited to your account in the form of store credit. This store credit can be utilized for your next purchase on our platform.

Dedicated Customer Support:

We are unwavering in our commitment to resolving your concerns and ensuring your satisfaction through our 'RETURN & REFUND POLICY' and other terms and conditions specifically designed for buyers on If you have any inquiries or require assistance, please do not hesitate to reach out to our dedicated customer support team.

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Thank you for choosing, your trusted marketplace for Islamic products. We eagerly anticipate serving you with exceptional products and services while upholding the values and principles of Islamic culture.