Seller Policy

Policy for Sellers

Capitalized terms used but not defined herein shall have the meaning given to them under the User Agreement.

Seller Registration: A User who wishes to sell items on the www.mubarakdeals.com Website shall register with the website by providing the requisite information/ data on the website’s registration page including details of the seller’s Valid Bank Account (Seller Registration on www.mubarakdeals.com).  The sellers shall provide true, correct and duly authorized data/ information and shall not be misleading, fraudulent, false, unauthorized and otherwise illegal. The Company has the right to suspend/ terminate the Seller Registration and the use of the Website by the seller if the Company discovers or it is brought to the Company's notice that the aforesaid data is misleading or does not comply with the User Agreement and the rules and polices made thereunder and in such case the seller shall also be liable for all the liabilities, risks, damages and consequences that may arise.

Holding, Suspending and Terminating Seller Registration: www.mubarkdeals.com as a Company may suspend and/or terminate the Seller Registration or may put the remittances on hold with respect to Seller who breach or violate or suspected in breaching or violating of any of the provisions of this policy or the User Agreement. Upon identifying or being notified by any person or by law enforcement agency that Seller has violated any law in the performance of the Transaction, the Company may immediately suspend seller’s Seller Registration, notify law enforcement or any other authority including banks for appropriate action or act in any other way to cooperate with authorities or protect its interests.

Invoicing, Shipping & Product Liabilities: Invoicing and shipping to customer is seller’s responsibility. Also any taxation related to sale of your products like VAT, CST etc is also a seller responsibility. Also liabilities arising from the use, consumption and/or interaction with you about your products are solely yours and www.mubarakdeals.com will not be responsible for any loss or damage due to your products.

Charges Applicable to Sellers: The Company shall put charges/ fees from time to time (for providing facilities to sell on the Website) to the Sellers. The Company will provide the Seller with an invoice reflecting the facility charges on a monthly basis.

The Seller will be responsible for paying all charges associated with the use of the Website and/or Logistics and agrees to bear any and all applicable taxes, charges, cesses, surcharges etc. levied thereon. The seller shall pay the remit the appropriate charges to the Company or the Company will deduct such charges from the Transaction Price to be remitted to the seller. The Company shall issue the invoice after such deduction and remittance. Unless otherwise provided, the charges are payable by the Seller irrespective of any charge back, refund or non-fulfillment of the Transaction.

The Company reserves the right to set minimum and maximum transaction limits on the Website as it may determine for the safety of its Users.

Know Your Customer (KYC) Documentation: 'KYC Documents' shall mean such information, data or documents as may be specified by the Company from time to time which clearly and unambiguously verifies the details, including the Seller’s Bank Account provided by Seller at the time of registration with www.mubarkdeals.com  Facility or at any subsequent date www.mubarkdeals.com  may seek KYC Documents from Seller. The Company has the right to reject any one or more of the KYC Documents submitted by seller.

Single Listing: All listed items must be listed in an appropriate category on the Website. Each listing must contain only one specific item for sale and no choices whatsoever (such as colour, size etc.) shall be provided to the buyer.

a)      You agree not to list and propose to sell any item on the Website that is set out in the list of Restricted Items in law of the land.

b)      You agree that you shall not list an item if you are not in a position to deliver it immediately.

c)       All listed items must be kept in stock for successful fulfillment of sales.

d)      You shall not make any listing in the nature of 'wanted advertisements' that do not offer to sell an item but invites Users to make an offer to you for sale of any item.

e)      You will not attempt to divert any User through your listing to any other webpage or provide him any information in order to conduct any transaction outside of the Website.

f)       You will also not make any offer, either online or offline, or by making another listing on a different website, to sell an item once you have made a listing with respect to such an item on the Website.

g)      You will not make a listing on the Website with respect to an item which is subject to an existing online or offline offer which can be validly accepted, including listing on the Website or other websites.

h)      The Company will be required to remove a listing only upon it being reported to be prohibited or restricted (Annex 1) or violation of applicable law or terms of the User Agreement. The Company is not deemed to have any knowledge of such prohibitive, restricted or violate listing until it has been reported to the Company. Upon receiving such reporting the Company will take best efforts to remove such listing at its sole discretion (but will not be liable to do so), within 7 days of receiving such reporting.

No Trespass of Intellectual Property of Company and Third Parties: You agree that under no circumstances would you use brand names or trademarks not owned by you unless the item that you are listing on the Website carries the brand name or trademark of its original manufacturer or producer. Listings of items can only include content generated by you in the form of text descriptions, graphics and pictures that describe your item for sale. You will be solely responsible for listing and use of such trademark or intellectual property on the Website. You further agree not to use any intellectual properties of the Website or the Company including its trademarks, brand name in any manner whatsoever.

Appropriate Description in Listing: Any image used in the listing must be of the actual item proposed to be sold on the listing .If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the buyer .

You shall be responsible for providing accurate information and accurate condition relating to the items offered to be sold by you on the Website. If for any reason you are unable to deliver to any specific location, destination, you must clearly mention the same on the listing.

You shall not provide any information such as a catalogue of your items in your listing or on the items or packaging thereof which will enable a buyer to contact you outside the Website to buy such item directly from you instead of buying it from the listing on the Website. You shall not solicit Users to send you payments by any method not approved or provided for on the Website by the Company.

Categories: if items are not listed in the appropriate category then the website has right to cancel the listing.

Method of Payment: At the time of listing, of the various modes of payment provided by the Company on the Website, you shall also choose the modes of payment which are acceptable to you and the buyer will have the option to pay the Transaction Price only by the modes of payment selected by you. If you fail to choose your preferred modes of payment, the Buyer will have the option to pay the Transaction Price by any mode of payment provided on the Website.

Clean Sale: You are legal owner of all items of any description that you propose to offer for sale on the Website. If it comes to your knowledge that any Transaction or attempted Transaction relating to any item listed on the Website is violate of this clause or this User Agreement or applicable laws, you shall take all steps to inform the Company of the same forthwith.

Unfair Consumer Practice: You will not engage in any unfair consumer practice or any such practices that are forbidden under applicable laws, including but not restricted to the Consumer Protection Act, 1986.

Feedback: Buyers of items on our Website are permitted to provide reviews and ratings of the items and seller on the Website. As a seller, you accept that such reviews and rating may be adverse to your business, economic and other interests including reputation. You hereby relinquish any right you may have to take legal or any other action against persons who have provided such reviews/ ratings or against the Company or the Website for any loss of business, reputation or any other loss arising out of such reviews or ratings provided by buyers and other Users in consideration of being allowed to participate in the website for the purpose of selling your items.

Nonpayment: The Company has the right to issue a warning, temporarily /indefinitely suspend or terminate your membership of the Website and refuse to provide you with access to the Website in case of non-payment of Facility Charges or any other fees payable by you to the Company. The Company also reserves the right to take legal action in case of such non-payment.

International Trading: www.mubarkdeals.com does not support International Trading.

Refusal to sell: You cannot refuse to sell the item, or refuse to accept payment or fail to deliver the item after the payment has been successfully made by the buyer and the Transaction is confirmed, In case of sale of item wherein the buyer has opted for Payment on Delivery as a payment method, the sale is considered complete and all property and title in the listed item passes on to the buyer only after payment of the Transaction Price and upon Delivery.

Pricing: The shipping and handling charges included in the price of the item must be reasonable and cannot be disproportionate to the cost of the item or significantly above actual cost which may be charged by a reputed and competitive service provider The price of the item proposed to be purchased shall include, if applicable, the shipping charges, insurance charges and all other taxes, duties, costs, charges and expenses in respect thereof.

Buyer satisfaction: You are obligated to ensure high level of buyer satisfaction. If you receive more than 15% negative reviews or feedback from Users who have bought items listed by you then Company may has choice to cancel your listing, place limits on availability of services and facilities, suspend your account, You may communicate with a buyer after a confirmed sale has taken place and directly resolve any complaint or dispute that such buyer may have.

Payment Confirmation: Subject to the modes of payment chosen by the Seller, in case of payment by Payment on Billing, upon successful receipt of the Transaction Price by the Company from the Buyer within [3] days of booking the Transaction and completion of verification of payment, the Company shall notify the buyer and the seller that the Transaction Price has been received. In case of payment by Payment on Delivery, the Company shall notify the buyer and seller that the buyer has committed to pay the Transaction Price by Payment on Delivery.

Rules for Dispatch: The seller is required to Dispatch the items for every Transaction to the Buyer within [3] days from the Payment Confirmation or within such timelines as may be agreed upon between the buyer and seller through the Website to ensure that the items are Delivered within timely manner. You should Dispatch the item only after receiving the Payment Confirmation from the Company.

You must use reputed postal/ courier service provider with good track record which provide tracking facility for shipped items.

Proof of delivery documentation (PODs) relating to the Dispatch and Delivery should be maintained by you for period of [9] months from the date of the Dispatch. The website can demand POD on time to time.

You agree that the Dispatch Details shall be true, correct and duly authorized and shall not be misleading, fraudulent, false, unauthorized or otherwise illegal and shall not contain any misrepresentation of facts.

You shall send an invoice addressed to the Buyer for the Transaction Price together with the item at the time of Dispatch.

If the Seller fails to provide the Dispatch Details as prescribed below, in addition to the cancellation of the transaction, such failure may lead to suspension and/or termination of Seller’s Registration and/or any consequent actions as specified in the User AgreementDispatch

Details: The Seller shall provide the Dispatch Details on the Website within [7] days from the Payment Confirmation or within such timelines as may be agreed upon between the buyer and seller on the Website. If the Seller fails to enter the Dispatch Details in the Website within such prescribed time, the Company may in its sole discretion cancel the Transaction and refund the Transaction Price (if paid) to the Buyer.

In case of Transactions wherein the buyer has opted for Payment on Delivery payment method or the seller has availed of the 'courier' services, then the courier' services would collect the item to be shipped from the Seller and the Company would be responsible for providing the Dispatch Details on the Website.


Delivery: The time within which the seller or the Company is required to ensure Delivery of the items to the Buyer shall be calculated from the time the Seller enters the Dispatch Details on the Website i.e. within 10 days from entering the Dispatch Details for delivery within India or such other timeline as may have been agreed upon between the Buyer and Seller on the Website.

In case of Payment on Delivery Transactions, the Logistics Partner will Deliver the items and collect the Transaction Price and other charges (if any) within the stipulated time. It is the sole responsibility of the seller to ensure that the goods shipped are received by the buyer is in good condition and not damaged for any reason

Remittance to Sellers: Seller agrees that the Transaction Price paid by a Buyer will be remitted to Seller’s Bank Account contingent upon the following events:

Buyer confirming the Delivery of items in the Transaction, or

Buyer not taking any action on the Website to confirm Delivery or non- receipt of item within [3] days of expiry of the prescribed Delivery time despite the confirmation of Dispatch of item by Seller to the Buyer, or Buyer does not raise a refund claim within [3] days of expiry of the prescribed Delivery time or if such claim has been raised by the Buyer, the same is rejected by the Company on account of any breach of the User Agreement and the rules and polices made thereunder and/or applicable law, or

All remittances to Sellers in respect of Payment on Delivery Transactions shall be made through cheque/ demand draft or online bank transfer to Seller's Bank Account. In cases where the Payment on Delivery option is selected, remittance of the Transaction Price paid by the Buyer will be made within [21] days of Delivery and only after the payments received from the Logistics Partner are reconciled with the Website/ Company.

The Company reserves the right to keep on holds the remittance to the Seller for purposes of safety of the website Pay Facility and/or Users. In such case, the Seller will be intimated and required to complete additional check and verification and the Company may contact the Seller for verification of or additional information, details, data and documents. The Company reserves the right to refund the Transaction Price that has been kept on hold to the Buyer, if such requisite information, details, data and documents are not provided within the stipulated time, or the same is false, misleading, incorrect or incomplete.

Remittances to the Seller for their successful Transactions under the website Pay Facility would be in accordance with the provisions contained herein and applicable laws in India, particularly the directions issued by the Reserve Bank of India from time to time for opening and operation of accounts and settlement of payments for electronic payment transactions involving intermediaries dated 24 November 2009.

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